Archive for November, 2010

“It’s not you, it’s me”

Do you feel like you’re getting the same unsatisfactory results time after time? If so, then now might be a good time to stop, take a deep breath… and take a long close look at… YOU!

I love this old joke where there are two construction workers sitting on a beam, opening their lunch boxes. Worker #1 exclaims: “sonofabitch, cheese sandwiches again!”
Worker #2 asks: “why don’t you ask your wife to fix you something different?”
Worker #1 replies angrily: “I live alone and pack my own lunch.”

If there is a pattern to the way things tend to turn out for you (and you’re not happy with it) have you considered the possibility that it might be you that is the common denominator here and that all you need is to shake things up a bit?

Of course, you can’t assume that all trouble is of your making, because it just isn’t. The world is full of morons, sloths and evil-doers but we do have control over our own strategies, (the things we do), our own strategic thinking (the decisions we make), our own behaviour (the action we take), AND any changes we make to them.

Next time you find yourself in the same old unsatisfactory situation again, why not change your approach and dare to do things differently – just to see how things turn out. And let me know how you get on!

Wagner has left the building…

Well, he’s finally gone. While it obviously needed to happen (X Factor is after all a talent competition) I have to say I like old Wagner’s attitude.

He never claimed to be the best singer in the world, he was just a guy who tried his luck at something most people would shy away from and then, in the face of all sorts of criticism from the X Factor judges and the British public he kept on giving it everything he had (and looked like he was having a cracking great time too)!

Here’s a guy who has made the most of an opportunity that presented itself to him and that deserves some credit in my book.

I’m always seeing people letting great opportunities pass them by – not having their antennae tuned in and as a result a business opportunity goes right over their head, not following up with a keen prospect who asked them to call back tomorrow, failing to deliver a service that makes customers want to keep coming back or making excuses for not putting in their 90 minutes each day to work ON their business instead of IN it – sometimes people just don’t make the most of the opportunities they have.

So fair play to old Wagner! He’s a trier and a doer and I like that.

What opportunities are presenting themselves to you in business now? If you look you’re bound to find some – and you ought to be making the most of them too.

We’re going through changes…

Great blog post on www.entrepreneur.com by Seth Godin talking about the way business has evolved over the last few years – that is to say that it’s changed so quickly and so dramatically that now you are in effect, never actually out of your office and your “office” is (or can be) for the most part located in it’s entirety on your laptop! Gone are the days when you had to wear a suit to work, have your secretary sitting outside your office and when you had to wait at your desk for an important call.

Today you can be administratively supported by a Virtual Assistant who lives in a different town, city or even country – you can work on the beach, at your kitchen table or in the middle of Starbucks if it takes your fancy and you can take a call anywhere!

With the speed at which the world is changing, who knows how things will look in the next 4 or 5 years? As business owners, the main thing is that WE go with the flow and change with it.

How easily do you change and adapt in order to keep up with the rest of the world? Are you ahead of the game, riding the wave or struggling to keep your head above water?

As François de la Rochefoucauld said, “The only thing constant in life is change” so if you are serious about growing your business, you ought to be prepared to change the way you think and do things on a regular basis!

You can read the article here.

Does your business have the X Factor?

X Factor again this weekend and things are really hotting up! Wagner has made it through another week and we’ve lost Paije and Aiden – two great singers in the last 2 weeks.

Last weekend I thought the slot allocated to X Factor viewing would be better spent working on the business – I had a really productive time as a result and it also got me thinking…

I’m sure talented artists like Paije and Aiden don’t really need shows like the X Factor to tell them they are good enough to make it? There’s no denying that it’s a brilliant platform for artists to launch themselves off but even though they won’t be in the final, they should feel that they’ve done themselves proud surely?

Does it really matter if they’ve had some criticism along the way from the judges and that they’ve now been voted off the show or does it matter more that they’ve had some amazing exposure, become visible and gained some great learning? They are now in a position to improve and better themselves – look at JLS for example, they didn’t win the show either but they took everything they could out of the experience and used it to carve out a very successful career.

In business it’s important that we put ourselves out there – that we are seen – and sometimes that can be as scary as being one of the contestants on the X Factor because most people are frightened to fail. When we get feedback (negative or positive) it’s important to put that back in the pot and use it to move us forward instead of withering away and letting it get us down or allowing ourselves to become complacent.

So – what are you going to do this week to put yourself on the stage and get yourself seen by the right people?

Twitter – Weekly Updates for 2010-11-26

Monkey business

Thanks to Dawn Fry (an Entrepreneurs Circle member who runs www.makechocolates.co.uk) for pointing out this article from Conversation Marketing.

Valid point from guest blogger, Bruce Lee (no not that one!) that it’s important to know and use your USP to make you stand out from the crowd instead of just attempting to shout louder than your competitors.

People love something that’s a bit different, it makes life more interesting – like the saying goes “If everyone were the same wouldn’t the world be a boring place?”

And you’ve got to be different in business too but it’s a thin line to tread between being unique and just being gimmicky. The article features a car dealership that reckoned the best way for them to convince people to buy a new car from them was to stick a 40 foot inflatable blue gorilla in the carpark holding a sign that said “Monster Sale”.

The author says, and I love this “Few car buyers would cite as a major factor in their decision making process the fact that the dealer had a 40-foot inflatable gorilla in the lot” and it’s true isn’t it? Is the ape really going to make anyone decide to go and buy a car from that particular dealership (unless perhaps they are themselves a giant blue primate)? What’s the monkey saying about what that business has to offer? Nothing. It’s just a gimmick and today people expect more than just a gimmick. They want to know what it is about you that means they should spend their hard earned money with you and not the next guy (and quite rightly so).

They want to know what value you are going to give them that your competitors can’t or won’t.

So what’s your USP? What do you have to offer that is unique and different? Do you know? And how do you communicate that to your customers?

Here’s the article.

It’s a simple idea this, and it might seem obvious – but it’s worth giving a bit of thought to.

What Gillian McKeith can teach you about business

Many of us have been glued to the continuing “Gillian McKeith saga” on “I’m a Celebrity, get me out of here” over the last few weeks watching her make all sorts of excuses for refusing to complete tasks because of her “phobias” and leaving her fellow celebrity jungle dwellers very hungry, unhappy campers as a result.

After her “fake faint” shortly after learning she’d been selected for another bush tucker trial (thankfully Linford Christie stepped up to the plate and won 12 meals for the group afterwards) and now her claims of pregnancy (!!) surely the excuses are wearing a bit thin now?

There is a good lesson for you in business here – NO MORE EXCUSES! Gillian obviously felt that taking part in the show would be a good career move for her, however constantly letting people down and making excuses for it isn’t going to win her any fans.

Do you make excuses for not doing the things you know you really ought to in your business? Are you making excuses when it comes to picking up the phone and calling new leads, are you making excuses about improving your website that’s needed refreshing for years, do you make excuses when it comes to getting the big tasks done by letting the little things get in the way? If you do, like Gillian, you’re not only letting yourself down but also all the people that should be benefitting from your product or service

Sir Cliff – still going strong at 70!

Saw an article on the Telegraph website yesterday about Sir Cliff Richard beating boy band of the moment JLS, Justin Beiber AND Michael Buble in the calendar charts!

In fact, according to new figures from Amazon.co.uk, Sir Cliff has THE biggest selling male celebrity calendar in the UK which is certainly nothing to be sniffed at for a man in his 70’s! (maybe I should get Sue one for Christmas?!)

Just goes to show – if you do your job well enough and engage with your ‘fans’ they will become loyal customers who come back to you time and time again and they won’t be swayed by the new kids on the block that come and go.

What are you doing in your business to ‘wow’ your customers and exceed expectations to create raving fans? Do you know who your existing loyal customers are and how are you making them feel special? If you want some help with this I can recommend a book by Tony Shieh (of ‘Zappos’ fame) – ‘Delivering Happiness: A Path to Profits, Passion, and Purpose’ (put it on your stocking filler list this Christmas)

You can read the article here.

Fair weather business?

Apparently we might have some snow this week! When I read the weather predictions this morning it reminded me of last year and the start of this year when we saw some of the heaviest snowfall the UK had had in years and the way the whole country ground to a halt as a result.

The thing is there are Scandinavian countries that deal with that sort of snowfall (and much more) all the time and they just get on with things – it’s business as usual! Meanwhile over here we declare ourselves “snowed in” if there’s anything more than a cm of snow on the drive and are scared to even leave our houses ”just in case something happens” and we get stranded at the local supermarket unable to get back home again!

It strikes me that it’s all about perception and attitude. If you believe things are going to be difficult they probably will be, you’ll get stressed out and hot headed and the day will seem like a bit of a disaster. Mind you, if you get wrapped up warm and dig the sledge out you’ll have a heck of a time out there in exactly the same weather conditions!

Sometimes being in business for yourself can be a bit like heavy snowfall – yes sure, it takes a bit of getting used to but if you’ve got the right tools you’ll be fine and if you’ve got the right attitude you might even have a lot of fun along the way too!

Snowball fight anyone?

Do you tell a good story?

When it comes to writing sales copy, it’s all too easy to tick all the right boxes, and write something that should work in theory, but that in reality, just leaves the reader stone cold.

If your copy doesn’t get read, it doesn’t matter how good your offer is because nobody’s buying!

Oh and by the way, if you think that ‘sales copy’ is only found in traditional sales letters, I’ve got news for you. It’s not. What about your newsletters? Website text? Emails? Blog posts? Tweets?

All of these utilise sales copy, driving people into your business (or away from it). If this is leaving you in a bit of a cold sweat, I’ve got good news for you. There are two easy ways that you can make your copy much much more readable, more enjoyable and much more effective.

Botty’s Copy Writing Rule #1 – Tell a Story

We love stories don’t we? We’re conditioned to listen to stories from childhood (my favourite was the Three Little Pigs!) and by building stories into your copy you’ll naturally find people engaging with it.

There are plenty of ways that you can use stories in your copy; about you, about your business, your staff, your customers, your product, your children, your pets. Perhaps the simplest is the ‘before and after’ story though…the key to finding the right ‘before and after’ story for your copy is to visualize your prospect, and think about what they’re thinking, what they’re looking for, what they’re scared of and what excites them.

Make sure that your story paints the full ‘before’ picture: the emotion, the unhappiness, the stress, and then goes on to explain how buying your product has helped them
become happier, wealthier, and more respected in the ‘after’ scenario.

Whatever kind of story you decide to use, make sure that you fill it with detail. Rather than write something like “Miranda was living with her two children in Solihull, and struggling to make ends meet” use “Miranda was living in a cramped flat on the ‘wrong side’ of Solihull with her 2 children, Ben 3 and Sophie 5.

She’d go without sleep for nights on end, worrying about how she was going to pay Ben’s nursery fees that month.” These specifics help to paint a much stronger picture in your
reader’s mind, and bring your copy to life. If you’ve identified your prospect well, perhaps they worry about paying their nursery fees too!

Botty’s Copy Writing Rule #2 – Inject some Personality

Please, don’t fall into the trap of ‘corporate speak’ and start writing like you’re a contestant on The Apprentice. For some reason, when people are writing anything that’s going to be read by more than one person, they start to sound all ‘corporatey’.

The thing is, nobody likes to read corporate b*llocks! Nobody. Sometimes we have to, but nobody wakes up in the morning thinking that they’d like to read their way through mindless jargon, tired clichés and overused buzzwords do they?

So if you want the copy on your website to be read, make it easy to understand. Want your sales letter to sell? Make it as simple as you can. More than that though, try to inject some personality into your copy. Write everything as though you’re writing it to a close friend. Don’t be scared of using humour and of sharing your own view.

Have a quick read through some of the copy floating around your business, would it pass the personality test?

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