Archive for March, 2011

I’m a dork!

Lighthearted post for you all today. Here’s a great little video by the team at grasshopper.com that made me smile (thanks Stevie Kay) so I thought I’d share it with you.

They’ve recreated the Jay- Z and Alicia Keys hit single ‘New York’ and made it into an anthem for those of us who embrace social media on a daily basis. I think it illustrates really well, how much of an impact social media has had in the world.

At the last Entrepreneurs Circle event in Bristol we dedicated the whole day to using social media to grow your business. This isn’t going to go away – it’s the biggest commercial development since the arrival of the internet – and if you’re still not using social media as an integral part of your marketing strategy, you’re missing out big time!

So, my question to you today is… are you a ‘new dork’ or aren’t you?

Enjoy!

What’s the ROI on social media?

Social media isn’t free, although it’s often perceived as such. In reality, when you’re using it to grow your business social media requires a real investment of time and as we all know, time is money!

So what’s the best way to make sure you’re making social media work for you? How can you make sure you’re getting a good ROI? Well, it’s all about being strategic, planning and having a goal in mind.

Here’s a great article from Social Media Today that is well worth a read. I’m sure you’ll find it useful but just in case you’re still stuck after reading it, there are lots of great Social Media Managers out there who are ready and able to help you! There’s just no excuse for not getting this right anymore!

Just a quick post today.

I saw this blog post by Seth Godin and wanted to share it with you.

There’s a real shift towards over delivering and WOWing the customer at the moment which is a great thing – especially if you are the customer OR one of the companies that is getting it right (happy customers will stick with you and they’ll spread the word too!)… however it’s not a great thing if you’re not keeping up and you’re not thinking about ways to make your customers smile. As Seth says here “In an era in which the middle is rapidly emptying out, both edges are competitive. Hint: The overdelivery edge is an easier place to make a name for yourself.”

Give this some thought over the weekend. How much value can you afford to give? Or to put it another way… can you afford NOT to give more value?

How Enchanting are you?

I’ve just finished reading a great book called ‘Enchantment’. If you haven’t already read it I’d recommend you take a look.

It’s author, Guy Kawasaki is the co-founder of Alltop.com and he’s also very well known for his time at Apple.
Enchantment is about influence, persuasion, trust and likeability and Kawasaki shares some really interesting insights into loads of ways you can develop in these areas to become more enchanting. :-)

If you look at Apple as a brand I think you’ll agree that it’s pretty talented in this area – each time they launch a new product they have thousands of people on the edge of their seats waiting with anticipation and excitement for it to be released… they even design their own prototypes which they post on forums and speculate on the sorts of things Apple might do next. When new products are presented (in spectacular, pristine packaging that is enchanting enough on it’s own!), the same people then rush out and buy them, love them and talk about them to everyone they come into contact with.

Wouldn’t it be great if your customers were that enchanted with you and your services or products? How could you make this a reality? Maybe you are already working towards becoming more enchanting? If so, I’d be interested to hear about the things you are doing.

If you are interested in learning more on this subject, you can buy ‘Enchantment’ from Amazon here.

Are you delivering value first?

When was the last time someone thanked you for something you did that they found really valuable? This is important. It’s something we’re always focusing on at N5 and seriously, it’s a really key thing to take on board.

When you deliver value first you establish much more engaged relationships with customers and potential customers because you are demonstrating that you know enough about them to be aware of what’s important to them (you’d be surprised how many business owners DON’T know anything about their customers) AND also that you are willing and able to go over and above what is expected to benefit them in some way (again, a rarity these days).

By giving your prospects something of real value that will be useful to them long before any money has changed hands – or indeed by going above and beyond what’s expected after money HAS changed hands – you’re going to be connecting with people on a far more meaningful level than if you didn’t and only good can come of that.

There are loads of ways you can give value first and they don’t have to be grand gestures either – you might post an article or share a website that you know might be particularly relevant and useful, you could retweet and help spread the word about something you know is important to someone or maybe there’s a book you’ve read that you know would really help them (or that they’d just really enjoy). Sometimes all you need to do to deliver value first is to L-I-S-T-E-N!

Whichever way you go about it I’d urge you to make sure you ARE doing this! Spend a few minutes today thinking about how you can deliver a little extra value to your customers and prospects. It doesn’t have to be expensive or even take up a lot of time but it’s important and it will make a big difference in your business!

My new book ‘The Botty Rules – success secrets for business in the 21st Century’ was published on 1st February and made the UK Bestseller a few weeks later!

It tells the story of my entrepreneurial career and of the five separate million pound + businesses that I’ve built over the last five years. Interwoven within the story are The Botty Rules – the simple but powerful lessons that I’ve learned along the way, sometimes painfully, but which collectively are a complete blueprint for success for any business owner or entrepreneur.

Botty Rule No. 18 in the book is:“Pay-per-click is one of the most powerful and cost effective marketing tools available to most businesses.”

Without doubt, Pay-Per-Click advertising has been the single biggest driver of sales into my business over the last seven years. I’ve spent, literally, millions of pounds with Google and it’s been an absolute pleasure to do so. You see, every time I spend £1 with Google, I get £4, £5 or £6 back. Sometimes as much as £10 back. It’s like a little money making machine, once you’ve worked it out and do it properly.

In my biggest spending month ever, I spent over £140,000 with Google in a single month. I tell you that, not to brag or boast, but to give you some indication of the size of the prize here. It’s massive.

Now whilst it’s true that Pay-Per-Click has become much more competitive in recent years than it was in those heady early days of 2003 / 2004, it is still a very, very powerful tool. And because of the way it works you can control your budgets precisely, you can track exactly what happens, so you know, to within a few pence, exactly what your return is on investment at any one time. You can start small, with fairly modest budgets (I’d recommend just putting £50 on this to begin with and see if you can find a way to make it work).

When you can crack Pay-Per-Click (and for most local businesses it’s relatively easy to do) then it can catapult your business forwards very, very quickly.

If you don’t understand how it works and / or you’ve never tried it, then stop reading this now, go and join my Entrepreneurs Circle and do the online training in which I teach you how to use Pay-Per-Click for your business. It’s very straightforward, it’s in 12 mini chapters, each one of which is five – six minutes long and it will enable you to get up and going with Google ad words today. Do it properly and that should ensure that you’re putting money into your business and making sales by tomorrow.

We finished publishing ‘The Botty Rules’ tweet by tweet on Twitter recently! It was a genuine world first which we’re really proud of so if you enjoy reading things in chunks of 140 characters at a time why not visit @bottyrules and start from the bottom up!

Or if you’d prefer to read it the traditional way, you can order ‘The Botty Rules’ at all good book stores or via Amazon.

My new book ‘The Botty Rules – success secrets for business in the 21st Century’ was published on 1st February and made the UK Bestseller a few weeks later!

It tells the story of my entrepreneurial career and of the five separate million pound + businesses that I’ve built over the last five years. Interwoven within the story are The Botty Rules – the simple but powerful lessons that I’ve learned along the way, sometimes painfully, but which collectively are a complete blueprint for success for any business owner or entrepreneur.

Botty Rule No. 8 in the book is:“High income businesses are just better at implementation.”

You’ve got to get stuff done. There’s no two ways about it, if you want to build your business and be more successful, you’ve got to find a way to get more stuff done. Implementation is key.

You can have the greatest plans in the world, the most amazing dreams, you can wish and wish all you like, but if you’re not implementing then you’re not getting traction and you’re not making things happen.

Many business owners are world class at getting ready. They spend months, years in some cases building their new initiative or projects to perfection and they never get it out there. They never implement. Others go to conferences and events and make long lists of things that they really, really want to do. They’re sincere about it as well. But then when they get back to the workplace, daily life takes over and few, if any, things get crossed off the list. Not enough gets implemented.

One of the differences between super successful business owners and the rest is the amount of implementation that we’re able to get done. There are a few tips and techniques, but mostly it just comes down to focus and keeping track of what we’ve achieved this week, not what we are working on. There’s a big difference.

We finished publishing ‘The Botty Rules’ tweet by tweet on Twitter recently! It was a genuine world first which we’re really proud of so if you enjoy reading things in chunks of 140 characters at a time why not visit @bottyrules and start from the bottom up!

Or if you’d prefer to read it the traditional way, you can order ‘The Botty Rules’ at all good book stores or via Amazon.

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