Just seen this great video that our thebestof franchisee in Newport has posted on his Home Page. Understand it’s been on national TV and all sorts. Not surprised. It’s brilliant. Very clever, very slick and very amusing. Now, what should the song be for your town?

Facebook is adding an ‘ask a question’ feature to a sample of profiles. This feature is available in your status bar, so that you can pose a question rather than just give a status update. What you type is visible for everyone in Facebook to answer so this sounds like a great way for Facebook [...]

You see, all customers are not created equal. Some are worth a lot more to your business than others. Who are your Top Seeds, and what are you doing to treat them differently and make sure they know that they’re your top seeds?

Watch any of the business progs on TV ‘ Mary Queen of Shops’, ‘Ramsays Kitchen Nightmares’ etc and a common thread is that at some point the star will go out on the street and ask customers what they think…

Of course Lampards ‘goal that wasn’t a goal’ will also capture some headlines, and rightly so. I think Sepp Blatter and John Motson are the only two people in the world not in favour of introducing goal line technology. It exists. It’s been tried and tested

We ran two events on Monday for almost 200 restaurant owners. They came along to a seminar and as a result of what they learned, lots of them have signed up for our brilliant ‘done-for’you’ marketing solution for restaurants. ( if you’re interested). The event was an excellent recruitement vehicle for us. I went to [...]

Well, what a disappointment Friday’s World Cup match agianst Algeria was. Over the weekend the inquests have come thick and fast. What amuses me is that everyone has a view – and they all think they are right. Past players, former managers, journalists that have never played professional sport in their lives (although you’ve gotta [...]

I’ve met the three people today who have used the phrase “When I win the lottery …” in their conversations with me. This is not good. The odds of winning the National Lottery in the UK are, statistically one in 13,983,816. Let’s call it one in 14 million. So if you buy one ticket you [...]

Last Friday Sue and I went, with 2 friends, to see Peter Kay in Manchester. We like Peter Kay a lot – and were looking forward immensely to the show. We’d got the tickets months ago. It was disappointing. He was OK. But not as good as we’d been expecting (if that was possible after [...]

At the 100 Club Monthly Meeting in Slough last week I think everyone in the room felt for David Robinson and his intense frustration. Here’s a guy who is absolutely at the top of his game. One of the best garden designers in the UK he has won lots of medals and awards and he [...]